Saltline
Support

How can we help?

Email support@saltline.ai and we'll get back to you. Include your region and a short description of what you're seeing.

Please don't send sensitive information. We will never ask for your password, Apple ID credentials, Google account credentials, payment card details, or other sensitive personal information — and you should never include them in an email to us.

Two related pages: Sources & limits explains where Saltline's information comes from and what it cannot tell you, and Feedback is the place to flag a reading that looks wrong.

Restoring your purchase

If you've already unlocked all regions and they appear locked again (for example, after getting a new phone):

iPhone or iPad

  1. Open Saltline.
  2. Go to the unlock screen.
  3. Tap Restore purchase.
  4. Make sure you are using the same Apple ID that made the App Store purchase.
  5. Close and reopen the app.

Apple processes the restore — no charge is made.

Android

  1. Open Saltline.
  2. Go to the unlock screen.
  3. Tap Restore purchase.
  4. Make sure your device is signed in to the same Google account that made the Google Play purchase.
  5. Close and reopen the app.

Google Play processes the restore — no charge is made.

Purchases are restored through the store where they were made. An App Store purchase and a Google Play purchase are separate.

If regions still don't unlock, email us and we'll sort it out.

Basic troubleshooting

  • A reading looks off. Conditions come from public sources including NOAA and Open-Meteo. They refresh as new upstream information is available. A gap or odd reading may come from the source, the station, or the connection. If something looks consistently wrong, send the region, date, time, and what you noticed. Please do not send a secret spot or exact catch location — Saltline does not need it to check a reading.
  • Data won't load. Check your connection, then close and reopen the app. Conditions data requires an internet connection to refresh.
  • The app is behaving oddly after an update. Restart your phone, and make sure you are using the latest version of Saltline from the App Store or Google Play.

Frequently asked

  • Do I need an account? No. Saltline works with no sign-up.
  • Is my fishing data shared? No. Saltline has no catch maps, shared pins, or leaderboards — your spots stay private.
  • What does the purchase include? A one-time $9.99 purchase unlocks all supported regions outside the free Lowcountry tier. No subscription.

A note on safety

Saltline provides fishing condition information for planning only. It is not a navigation, marine safety, emergency, legal, or weather-warning service. Always check official marine forecasts, tide tables, local regulations, and current on-water conditions before heading out.

In distress on the water: call the U.S. Coast Guard on VHF Channel 16 or 911.